About Lahey
Lahey Clinic provides high-quality health services, advanced education programs and leading-edge research opportunities.
Quality & Safety
Our Commitment to Patient Safety
At Lahey Clinic, we are dedicated to providing patients with care that meets the highest standards in quality and safety. We consistently evaluate our policies and procedures to ensure quality and safety remain a core part of our care.
Accredited, Award-Winning Care
We are proud to have received a variety of awards and accreditations in recognition of our commitment to exceptional care quality.
Delivering an Exceptional Patient Experience
In addition to delivering the best possible clinical care, we also want all of our patients and visitors to have as comfortable and convenient a stay as possible. Everyone that comes through our doors has rights and protections that come with being a patient at Lahey. If you have any concerns or requests, you can get in touch with Customer Services & Patient Relations.
Every patient has the right to feel safe while receiving care at our facilities. Our 24/7 security team ensures all patients and visitors can access our facilities in a protective environment.
Care & Service Metrics
The ratio of the average number of patients to the number of nurses in an ICU is an important indicator of quality and safety. At Lahey, we track these numbers quarterly and make them available to patients, colleagues and regulatory agencies.
ICU Staffing Data
Reporting Period | Q3 2024 Jul - Sep
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 9.880434783 | 7.336186594 | 1 : 1.346807998 |
| SICU | Adult Critical Care (Surgical) | 16.66304348 | 12.62660779 | 1 : 1.319676968 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.119565217 | 4.731005435 | 1 : 1.293502048 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.5 | 5.080348732 | 1 : 1.279439728 |
| Neurosciences ICU | Adult Critical Care (Neuro ICU) | 7.456521739 | 5.058999094 | 1 : 1.473912448 |
Reporting Period | Q2 2024 Apr - Jun
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 9.956043956 | 7.196199634 | 1 : 1.383514141 |
| SICU | Adult Critical Care (Surgical) | 17.56043956 | 12.30274725 | 1 : 1.427359207 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.527472527 | 4.957005495 | 1 : 1.316817691 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.593406593 | 5.157637363 | 1 : 1.278377313 |
| Neurosciences ICU | Adult Critical Care (Neuro ICU) | 7.186813187 | 4.89106685 | 1 : 1.469375375 |
Reporting Period | Q1 2024 Jan - Mar
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 9.978021978 | 7.336053114 | 1 : 1.360134915 |
| SICU | Adult Critical Care (Surgical) | 17.10989011 | 11.99124084 | 1 : 1.426865688 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.626373626 | 4.89220696 | 1 : 1.354475328 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.406593407 | 5.14922619 | 1 : 1.244185664 |
| Neurosciences ICU | Adult Critical Care (Neuro ICU) | 7.725274725 | 5.016996337 | 1 : 1.539820683 |
Reporting Period | Q4 2023 Oct - Dec
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 10.80435 | 7.02479 | 1 : 1.53803 |
| SICU | Adult Critical Care (Surgical) | 17.72826 | 12.51993 | 1 : 1.41600 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.60870 | 4.87119 | 1 : 1.35669 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.56522 | 4.97158 | 1 : 1.32055 |
| Neurosciences ICU | Adult Critical (Neuro ICU) | 7.80435 | 4.92245 | 1 : 1.58546 |
Reporting Period | Q3 2023 Jul - Sep
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 10.08696 | 7.31168 | 1 : 1.37957 |
| SICU | Adult Critical Care (Surgical) | 16.27174 | 11.98492 | 1 : 1.35768 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.18478 | 4.66421 | 1 : 1.32601 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.34783 | 4.86411 | 1 : 1.30503 |
| Neurosciences ICU | Adult Critical (Neuro ICU) | 7.58696 | 4.92245 | 1 : 1.54130 |
Reporting Period | Q2 2023 Apr - Jun
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 9.67033 | 7.61239 | 1 : 1.27034 |
| SICU | Adult Critical Care (Surgical) | 16.10989 | 12.09965 | 1 : 1.33143 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.62637 | 5.70533 | 1 : 1.16143 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.30769 | 4.84067 | 1 : 1.30306 |
| Neurosciences ICU | Adult Critical (Neuro ICU) | 7.18681 | 4.81878 | 1 : 1.49142 |
Reporting Period | Q1 2023 Jan - Mar
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 10.13333 | 7.30517 | 1 : 1.38715 |
| SICU | Adult Critical Care (Surgical) | 17.57778 | 12.81466 | 1 : 1.37169 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.56667 | 5.16474 | 1 : 1.27144 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.64444 | 5.08471 | 1 : 1.30675 |
| Neurosciences ICU | Adult Critical (Neuro ICU) | 7.38889 | 5.16317 | 1 : 1.43108 |
Reporting Period | Q4 2022 Oct - Dec
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 10.45652 | 7.38197 | 1 : 1.41649 |
| SICU | Adult Critical Care (Surgical) | 18.28261 | 12.75385 | 1 : 1.43350 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.75000 | 5.14912 | 1 : 1.31090 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.60870 | 5.62356 | 1 : 1.17518 |
| Neurosciences ICU | Adult Critical (Neuro ICU) | 7.63043 | 5.10318 | 1 : 1.49523 |
Reporting Period | Q3 2022 Jul - Sep
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 10.11957 | 7.52739 | 1 : 1.34437 |
| SICU | Adult Critical Care (Surgical) | 17.50000 | 12.25872 | 1 : 1.42756 |
| 5 Central ICU | Adult Critical Care (Medical) | 5.96739 | 4.79854 | 1 : 1.24359 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 5.91304 | 4.93546 | 1 : 1.19807 |
Reporting Period | Q2 2022 Apr - Jun
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 10.40659 | 7.55104 | 1 : 1.37817 |
| SICU | Adult Critical Care (Surgical) | 17.24176 | 12.22498 | 1 : 1.41037 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.48352 | 5.07193 | 1 : 1.27831 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.61538 | 6.07938 | 1 : 1.08817 |
Reporting Period | Q1 2022 Jan - Mar
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 10.61111 | 7.65745 | 1 : 1.38572 |
| SICU | Adult Critical Care (Surgical) | 18.01111 | 12.78924 | 1 : 1.40830 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.70000 | 5.07473 | 1 : 1.32027 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.47778 | 5.40485 | 1 : 1.19851 |
Reporting Period | Q4 2021 Oct- Dec
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 10.46739 | 7.83124 | 1 : 1.33662 |
| SICU | Adult Critical Care (Surgical) | 17.38043 | 11.51262 | 1 : 1.50969 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.54348 | 5.61873 | 1 : 1.16458 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 7.00000 | 5.10584 | 1 : 1.37098 |
Reporting Period | Q3 2021 Jul - Sep
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 10.19565 | 6.98752 | 1 : 1.45912 |
| SICU | Adult Critical Care (Surgical) | 17.70652 | 12.31130 | 1 : 1.43823 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.50000 | 5.43776 | 1 : 1.19535 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.82609 | 4.88618 | 1 : 1.39702 |
Reporting Period | Q2 2021 Apr - Jun
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 10.52747 | 8.79930 | 1 : 1.19640 |
| SICU | Adult Critical Care (Surgical) | 18.87912 | 15.64902 | 1 : 1.20641 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.89011 | 6.30517 | 1 : 1.09277 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.91209 | 6.41400 | 1 : 1.07766 |
Reporting Period | Q1 2021 Jan - Mar
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 10.74725 | 9.53308 | 1 : 1.12736 |
| SICU | Adult Critical Care (Surgical) | 17.45055 | 15.42705 | 1 : 1.13117 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.74725 | 7.17969 | 1 : 0.93977 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.92308 | 6.65811 | 1 : 1.03980 |
Reporting Period | Q4 2020 Oct – Dec
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 8.52174 | 1.85438 | 1 : 4.59546 |
| SICU | Adult Critical Care (Surgical) | 19.34783 | 5.19325 | 1 : 3.72557 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.90217 | 2.23969 | 1 : 3.08176 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.83696 | 2.38433 | 1 : 2.86745 |
Reporting Period | Q3 2020 Jul – Sep
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 6.97826 | 5.76417 | 1 : 1.21063 |
| SICU | Adult Critical Care (Surgical) | 19.22826 | 15.72575 | 1 : 1.22272 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.34783 | 5.42876 | 1 : 1.16930 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.45652 | 5.42048 | 1 : 1.19113 |
Reporting Period | Q2 2020 Apr – Jun
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 9.00000 | 8.90243 | 1 : 1.01096 |
| SICU | Adult Critical Care (Surgical) | 18.32967 | 12.93791 | 1 : 1.41674 |
| 5 Central ICU | Adult Critical Care (Medical) | 5.84615 | 4.51695 | 1 : 1.29427 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 5.63736 | 5.31788 | 1 : 1.06008 |
Reporting Period | Q1 2020 Jan – Mar
| ICU Name | ICU Type | Avg. Daily Patient Census | Avg. Daily Nurse Census | Nurse-to-Patient Ratio |
|---|---|---|---|---|
| Medical ICU | Adult Critical Care (Medical) | 8.86813 | 7.25933 | 1 : 1.22162 |
| SICU | Adult Critical Care (Surgical) | 19.10989 | 15.13273 | 1 : 1.26282 |
| 5 Central ICU | Adult Critical Care (Medical) | 6.91209 | 5.58266 | 1 : 1.23814 |
| Coronary Care Unit | Adult Critical Care (Coronary Care) | 6.68132 | 5.68418 | 1 : 1.17542 |
Quality Performance Measures
The Centers for Medicare and Medicaid Services (CMS) publicly reports Quality Payment Program (QPP) performance information for doctors, clinicians, groups and Accountable Care Organizations (ACOs). See quality program measures specific to Lahey.
