Jean Cunningham Department of Nursing
Nursing at Lahey
The art of nursing is just as significant as the science. Our staff at the Jean Cunningham Department of Nursing understands the importance of providing patients with a reassuring touch, a friendly ear and a gentle bedside manner.
Guided by our core values of respect, caring, teamwork and excellence/integrity, we put our patients at the center of everything we do. Our nurses make a habit of going above and beyond patients’ expectations — not because they have to, but because they want to. They recognize that in many cases, it’s the little things that can have a big impact on healing.
Our nurses collaborate with your entire health care team, facilitating communication between team members to ensure you receive quality care and your needs are met.
We emphasize ongoing education and professional development, as well as participation in outside nursing organizations. It helps our team stay up-to-date on the latest trends and advances in medicine, which helps us give you the best quality care.
In This Section
Learn More About Nursing
Our Leadership Team
Our Nursing Leadership help us deliver on our mission and values. Meet our team below.
Scott James DNP, MBA, RN, NEA-BC
Chief Nursing Officer
Lesley Fantasia, MSN, RN
Associate Chief Nursing Officer
Charlene Scarpa, MSN, RN
Associate Chief Nursing Officer, Ambulatory and Emergency Services
Paula Aufiero, MSN, RN
Director of Nursing, Hospital at Home
Karri Davis, DNP, RN, NE-BC, CCRN
Director of Nursing Excellence
Jenn Dongarra, MSN, RN
Director of Ambulatory
Susan Flanagan, MSN, RN
Co-Director of Medical-Surgical Nursing
Lisa Kingsley-Rocker, MM, BSN, RN
Director of Emergency Nursing
Marcelous Johnson, CHSc, MHA, BSN, RRT-NPS, CSSGB
Director of Respiratory Therapy & Pulmonary Function Testing
Carla Pereira Jones, MSN, RN, NEA-BC
Co-Director of Medical-Surgical Nursing
Verlaine Polynice Volcy
Director of Care Transitions
Maggie Theriault, MSN, RN, CCRN
Director of Critical Care Nursing
Paulette Vespa, MSN, RN, CNOR, NE-BC
Director of Surgical Services
Vision
Exceptional nurses delivering extraordinary care.
Mission
We honor our profession, patients and each other by being pioneers at the forefront of health care.
Philosophy
We believe nursing is both an art and science. We recognize that each individual is a unique person who deserves care that aligns with their values and expectations.
Our professional practice is grounded in a cultural framework that engages patients as partners and uses respectful communication to cultivate a caring, healing and protective environment.
We are unwavering in our commitment to providing the highest quality care to our patients, families and each other through inter-professional teamwork. We recognize that we must continually evolve, adapt and innovate to provide the care our patients and families deserve.
Professional Practice Model
The Lahey Hospital & Medical Center’s Model for Nursing Professional Practice is our unique depiction of the four tenets of professional nursing practice. Our Professional Practice Model contains the values, structures and processes that support our care delivery environment, helping guide our pursuit of delivering extraordinary care to our patients and families every day.
Practice
Always ready, always safe
Professional Development
Lifelong learning
Communication
Meaningful connections with patients, families and each other
Collaboration
Interdisciplinary teamwork
Nominate a Nurse for the DAISY Award
The DAISY Award, an international program rewarding the extraordinary clinical skill and compassionate care delivered by nurses, is a wonderful way to acknowledge a nurse from the Jean Cunningham Department of Nursing at Lahey Hospital & Medical Center.
Do you know a nurse who is deserving of the DAISY Award? Download the nomination form, submit it to us via mail or email and help our fantastic nurses receive the recognition they deserve.
Patients, family members and staff are encouraged to submit a nomination.
Download the DAISY Award Nomination Form.
Questions about the DAISY Award? Email us.
Mailing in your Nomination Form? Send it to:
Nursing Administration – 3 Southeast
Lahey Hospital & Medical Center
41 Mall Rd, Burlington, MA 01805
Tracking Our Performance
At Lahey Hospital & Medical Center, the Jean Cunningham Department of Nursing is committed to providing exceptional nursing care. We strive to give you the best care possible and continually look for areas where we can improve. To accomplish that, we regularly track our performance on key quality indicators.
We report our performance metrics to several third-party organizations, allowing you to compare our efforts with those of our peers. In doing so, we hope to help you to make informed decisions about your health care.
Get information about these organizations and our performance.
Continuous Quality Improvement
As we track data, we also develop programs to improve performance. We use a team approach, encouraging input and feedback from our entire nursing staff. Excellent patient care and safety are the focus of all of our quality improvement efforts.
ICU Staffing Data
The ratio of nurses to patients in our ICUs (Intensive Care Units) is an important indicator of quality and safety. We report on these quarterly. Get our most recent data provided.
Take an Active Role in Your Care
To help ensure you receive safe, quality care during your hospital stay or physician visit, we ask you to:
- Be aware of relevant quality and safety data
- Speak up if you have questions for your health care providers
- Voice any concerns freely
Contact Us
If you have specific questions or concerns, please contact us at:
- Customer Relations: 781-744-8556
- Department of Quality Performance and Innovation: 781-744-3154
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